Quality Assurance

Liber8 implements a single cohesive Quality Assurance Framework which has facilitated the alignment of our strategies, approaches, policies and procedures to ensure consistently high standards of quality assurance that our service users, partners, staff and wider stakeholders demand. 

Liber8's effective quality assurance policies and procedures ensures that our services meet or exceed our client’s expectations. We have been independently audited and evaluated extremely positively on several occasions and we have applied a robust strategy of quality management structures and organisational responses to enhance quality assurances based upon best practice.


Our approach to quality assurance is rooted in our adherence to quality standards which are based on the Three Quality Ambitions (The Healthcare Quality Strategy for NHS Scotland 2010). Crucially our framework is built around the Quality Principles: Standard Expectations of Care and Support for Drug and Alcohol Services (2014) and our evaluation methods have been developed so they are suitable for measuring our service against these National Quality Principles.

Our strategy has been driven by two over-arching documents, the Scottish Quality Principles: Standard Expectations of Care and Support for Drug and Alcohol Services and the Healthcare Quality Strategy for NHS Scotland both guide and inform our strategy. The Scottish Quality Standards formed the foundation of a framework that is intended to enable service providers to examine and continuously improve their service delivery and increase accountability. They provide a benchmark for the level of quality that should be consistently reached for all services working with substance misusers

The suggested use of the Quality Principles were aimed at  service providers to allow them to examine and adjust their existing methods they previously used for evaluating the current effectiveness of their service delivery and to incorporate the principles, and use them to assess and improve the quality of their service provision. The evidence produced by this process could then be used to inform any external monitoring of the service, demonstrate quality of service provision and underpin any funding bids. This is exactly how the Qaulity Principles have been utilised and will continue to be so used.

The Healthcare Quality Strategy (2010), promotes a person-centred approach to treatment and support. It recognises that needs of those with alcohol/ substance misuse problems are diverse an individual’s needs are diverse. The 3 Quality Ambitions in the Healthcare Quality Strategy are:

Mutually beneficial partnerships between patients, their families and those delivering healthcare services which respect individual needs and values and which demonstrate compassion, continuity, clear communication and shared decision-making.

The most appropriate treatments, interventions, support and services will be provided at the right time to everyone who will benefit, and wasteful or harmful variation will be eradicated.

There will be no avoidable injury or harm to people from healthcare they receive, and an appropriate, clean and safe environment will be provided for the delivery of healthcare services at all times. 

Liber8 aligns itself with all local and national protocol and guidelines with regards to the Public Protection Agenda.

We follow and uphold:

  • Child Protection Protocols
  • G.I.R.F.E.C
  • Getting it Right for Children and Young People Affected by Parental Alcohol and Drug Use in Lanarkshire 
  • P.V.G Scheme (Protection of Vulnerable Groups)
  • Rehabilitation of Offenders
  • Data Protection Act
  • MAPPA: Multi Agency Public Protection Arrangements 
  • Joint Health Improvement Plan
  • Community Safety Agenda

Our Quality Assurance Framework has been informed by the Scottish Government’s document, ‘Supporting the Development of Scotland’s Alcohol and Drug Workforce 2010’  and specifically recognising that we have a responsibility to ensure that our staff and volunteers have the appropriate values, attitudes, knowledge, skill; are supported, developed and supervised.

Liber8 practice a continuous service improvement ethos and all Senior Managers have been trained in the Improvement Methodology Approach

Our Quality Assurance Framework will be implemented and evaluated via a range of policies, procedures and practises including but not limited to:

  • Health & Safety Compliance
  • Employer’s Liability Insurance
  • Data Protection Registration
  • Child Protection Policy
  • Equal Opportunities Policy
  • Alone in the Workplace and Home Visit Policy
  • Working with Vulnerable Adults
  • Recruitment / Selection Policy
  • Maternity / Paternity / Adoption Policy
  • Disciplinary Rules and Disciplinary Procedure
  • Guardian Security Policy
  • Drug/Alcohol Policy /Diversity Policy; Referral Policy
  • Sickness/Absence Policy; Grievance Policy
  • Support & Supervision procedures
  • Ongoing Risk Assessments
  • Enhanced Training for Staff 
  • Data Security Framework

Scotlands Professional Body for Counselling and Psychotherapy

Liber8 has been an organisational member of Scotlands Professional Body for Counselling and Psychotherapy (COSCA) since 2004 and fully adhere to the ethics and code of practice of this national governing body.

COSCA’s Aims:

As Scotland's professional body for counselling and psychotherapy, COSCA seeks:

to advance and support all forms of counselling, psychotherapy, and the use of counselling skills

to promote high quality counselling supervision and continuing professional development for all individuals and agencies delivering counselling services and education in Scotland

COSCA Recognition Scheme


COSCA has an award scheme known as COSCA's Certificate of Recognition; a nationally recognised award for Counselling in Scotland forms part of COSCA’s quality assurance framework. This award aims to identify and raise awareness of good quality service provision and safe practice. The Scheme recognises and endorses good practice within counselling, psychotherapy and counselling skills organisations in Scotland. The Recognition Scheme aims to identify and raise awareness of good quality service provision and offer a recognisable kitemark for achieving this. Liber8 have been awarded COSCA's Certificate of Recognition for 8 years. To achieve this Award, Liber8 had to demonstrate evidence under a range of quality assurance criteria including;

  • Ethics and Code of Practice
  • Training/Opportunities for personal/professional development for staff/volunteers
  • Evidence of practice of counselling and counselling skills
  • Management
  • Finance
  • Recruitment & Selection
  • Equal Opportunities
  • Complaints & Discipline
  • Health & Safety
  • Publicity & Insurance

Liber8 adhere to COSCA's ethical requirements COSCA’s Statement of Ethics and Code of Practice


Liber8 has a comprehensive Complaints Policy which applies to complaints made against any aspect of our Counselling Service. If you wish to make a complaint against any other of Liber8’s services please contact Liber8 at our head office : 1 Station Road Blantyre, G729AA. Tel: 01698 825114

Liber8'sComplaints Policy can found  found here 


COSCA has a robust Complaints Procedure: For further guidance relating to Complaints please see the COSCA Website www.cosca.org.uk under the heading ‘Complaints’

COSCA's Appeals Procedure

Quality Standards Plus

The Quality Standard Plus Award is the highest level of recognition of high quality standards and organisational endeavour towards working with volunteers and the general public. Some of the standards are set out below;

  • Volunteering policy - Written policy made available to all volunteers and they are aware of contents of policy e.g. claiming expenses 
  • Equal Opportunities - Written policy is available and there is evidence of policy in practice e.g. monitoring of volunteers
  • Health and Safety - Volunteers are aware of procedures e.g. in event of fire and volunteers are fully insured for any activities they may be involved in
  • Induction and training - The organisation offers a training programme and all volunteers are trained to a level appropriate to their role and are aware of their responsibilities
  • Selection Procedure - All volunteers are selected using standard procedures that are appropriate to ensure security for both clients and volunteers
  • Support systems - Volunteers receive regular informal and formal support from a named member of staff and will receive recognition of their roles and achievement
  • Personal Development - Regular training needs assessment source ongoing development needs of volunteers. All volunteers receive a written welcome/induction pack and have a personal development/training plan
  • Equal Opportunities - The organisation demonstrates targeted recruitment of volunteers for example through the availability of information for volunteers in different formats e.g. different languages, Braille

Liber8 has a duty to protect their charity's assets and resources. All charities face risks, and insurance can be an appropriate way of protecting them against any loss, damage or liability arising from these risks. Insurance is not the only solution to the management of a risk but there are certain types of activity where insurance is required by law.

  • buildings insurance
  • contents insurance
  • professional indemnity insurance
  • public liability insurance

Liber8 hold current Public Liability Insurance for all our premises and Professional Indemnity Insurance for staff.