Crisis Intervention

NHS 24 is an online and out-of-hours phone service providing Scottish people with access to health advice and information 24 hours a day, 365 days a year.

NHS 24 phone service (111)

NHS 24 operates an out-of-hours phone service providing help if your GP surgery is closed and you are too ill to wait until it re-opens.

During the call you will be asked about your location and your reason for contacting the service. This will be used to direct your call to a suitable health professional, such as a nurse, pharmacist or dental nurse. They will talk to you about your symptoms and tell you what care they think you need. They might suggest that you treat yourself at home, that you see a doctor or another health professional or, in some cases, they might call an ambulance for you. You can contact the NHS 24 phone service on 111.

NHS 24 online

To compliment the phone service, NHS 24 also provides a number of useful tools to help you manage your health and locate health services in your area through nhs24.com. On the NHS 24 website you can access:

Living Life is a free appointment-based phone service for anyone aged 16 and over experiencing low mood, mild/moderate depression and/or anxiety. Living Life is based on a Cognitive Behavioural Therapy (CBT) approach and offers two types of telephone support: 

1. Guided Self-help

Self-help Coaches guide individuals through self-help workbooks, to help them understand some of the reasons why they are feeling low or anxious.

2. Cognitive Behavioural Therapy

Therapists support individuals to identify patterns of thinking and develop new ways of coping. You will be asked to complete a short questionnaire to ensure Living Life is best suited to your needs.If so, you will be offered a series of telephone support sessions. To find out more about Living Life ask your GP for a referral or call 0800 328 9655. MON TO FRI 1pm-9pm www.nhs24.com/UsefulResources/LivingLife 

Choose Life

Choose Life offers information and advice to people who are feeling suicidal or for anyone who may be worried about someone they know who may be feeling suicidal. They also offer support to those who may have been bereaved by suicide.  http://www.chooselife.net/

Breathing Space

Breathing Space can offer advice, information and support for anyone who is experienceing low mood or depression. The service offers a free and confidential listening service. The number to call is 0800 83 85 87.  The service is also open to family, partners and friends who may be concerned about their own wellbeing or that of someone they care about. website link ?

The 0800 83 85 87 phoneline is open 24 hours at weekends (6pm Friday - 6am Monday) and from 6pm to 2am on weekdays (Monday - Thursday)

The Samaritans is a confidential support service for anyone and is available 24 hours a day for people who may be experiencing feelings of despair, distress, including those that could lead to suicide. http://www.samaritans.org/

You can also call Samaritans if you are worried and need support with helping someone else.

Call Samaritans on 08457 90 90 90 (same price as a local call).

  • Or email Samaritans at jo@samaritans.org.
  • Or write to Chris, Freepost RSRB-KKBY-CYJK
  • Or phone the national minicom number 08457 90 91 92 (for deaf or hard of hearing)

Victim Support supports people who have been a victim of any crime or have been affected by a crime committed against someone you know, they can help you find the strength to deal with what you've been through. The services are free and available to everyone, whether or not the crime has been reported and regardless of when it happened.

Tel: 0845 30 30 900 - Weekdays 8am to 8pm, weekends 9am to 7pm, bank holidays 9am to 5pm https://www.victimsupport.org.uk/